Store Policies

Pocono Sew & Vac's Shipping Terms and Conditions:

Sales Tax

Orders shipped to addresses outside the state of Pennsylvania are not charged sales tax. Sales tax at the rate of 6.0% is applied to all orders being shipped to a Pennsylvania address. 

Free Shipping on all orders over $19.99!

(Within the continental United States - the contiguous 48 states)

Any order less than $19.99 will be charged a flat fee of $5.00 for shipping and handling.

**All sewing furniture is exempt from Free Shipping. Call the store at 800-442-8227 for more details**

We ship orders fast!! Items usually ship the same day as ordered.

With your email you will receive a shipping Tracking Number.

Due to Manufacturers' policies, some products we display and carry are not available for shipping.
Please call our toll free number for complete details on availability of shipping of products to your area.

Pocono Sew & Vac prides itself on maintaining a full inventory of the products we sell. However, occasionally an item is temporarily out of stock. In that case, the customer will be notified immediately and the item will automatically be shipped when it arrives.

Shipping to Non-Billing Address

If your order is shipping to an address other than the billing address on your credit card, we may contact you to verify the order. Your order will not be processed until your payment method has been confirmed. This helps prevent fraudulent use of your credit card.

Return/Refund Policy:

Returns are accepted within 60 days of delivery, based on the following criteria associated with our return policy:

  • All returns must be pre-approved - Call 1-800-442-8227 with your request
  • Must have original receipt (copy is ok). Please include your receipt in the box with merchandise.
  • Must be in the original packaging with all original accessories
  • Must be in re-sellable condition
  • Please write Return Merchandise Authorization number (RMA#) on outside of box.

Certain Items are Not Returnable:

  • Special Orders 
  • Software and Embroidery designs

Refunds will be processed within 3 days of receipt of merchandise or you will receive a call or email.

Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.

Please call our toll free number for any assistance regarding returns. 1-800-442-8227

Class Cancellation Policy

To reserve a seat, all Pocono Sew & Vac classes must to be paid in full before the class begins. In the event that a student needs to cancel their reservation for a class, they should notify PS&V at least 7 days in advance to be eligible for a full refund. Cancellations made 2-6 days before class will be issued a store credit.  Cancellations made less than 48 hours in advance will not be eligible for a refund or store credit.