Store Policies

PayPal order receive Priority Order Processing. Credit Card Orders (not processed through PayPal) may require additional processing time.

Additional shipping locations - We cannot ship large ticket items to an address that is not listed on your credit card account. Pay with PayPal and ship to the address of your choice.

Orders usually ship out within 1 to 2 business days, however special order items, out of stock items, back ordered items may take longer. Orders are shipped only to the lower 48 United States.
NOTE: For order placed after 9am EST. If you order requires expedited shipping, please call the store as soon as possible at 800-442-8227 to make sure your order is shipped in a manner that will get it to you in the delivery time required.

Once your order has been shipped, you will receive an email with the tracking number if applicable. Smaller parts may be inside your largest package.

USPS is experiencing undisclosed shipping and tracking delays of up to 3-4 weeks on random orders.

Free economy shipping is available on most orders at or over $49.99. Most orders under $49.99 will be charged a flat $7.99 shipping and handling fee.

Some exclusions may apply for fabric, sewing furniture, and other large items.

To upgrade your shipping, please call the store.

Due to increased Fraud, we will only ship to your credit card billing address. To ship to a different address please pay with PayPal.

A signature is required at delivery on shipments of sewing machines, sergers, embroidery machines, vacuums, and higher-end products. Contact us before ordering if this is an issue for you.

At this time gift cards can only be used over the phone or in store.

Sales tax is only collected for orders shipped within Pennsylvania. Customers who purchase items outside of Pennsylvania are responsible for reporting their purchases and tax.

6.0% sales tax is applied to all orders being shipped to a Pennsylvania address.

Due to Manufacturers' policies, some products we display and carry are not available for shipping. Please call us for complete details on availability of shipping of products to your area.

Pocono Sew & Vac prides itself on maintaining a full inventory of the products we sell. However, occasionally an item is temporarily out of stock. In that case, the customer will be refunded for the full purchase price of the item. 

Special order items may ship separately from the warehouse within 5-7 business days.

Our Website may contain errors, may have missing information, or may not be up to date. We reserve the right to correct any errors or omissions, and to update information at any time without prior notice. Corrections or updates may occur after you have submitted an order from our Website. In that event, we will attempt to contact you with the correct information before processing your order. If we are unable to contact you with the correct information, then you may return the item according to our return policy.

If an item is listed at an incorrect price or with incorrect information, then at our sole discretion we reserve the right to refuse orders for that item, contact you for instructions, or cancel your order and notify you of the cancellation. We reserve the right to limit quantities, even after you have submitted an order from our Website. We apologize for any inconvenience that this may cause you.

Returns are accepted within 30 days of delivery, based on the following criteria:

  • All returns must be pre-approved - Call 1-800-442-8227 or email [email protected] with your request
  • Must be in the original packaging with all original accessories
  • Must be in re-sellable condition
  • Please write Return Merchandise Authorization number (RMA#) on outside of box.

Refunds will be processed within 3 business days of receipt of merchandise or you will receive a call or email.

Shipping is non-refundable, and items purchased originally with free shipping will have standard ground shipping fees deducted from the refund.

  • Some Special Orders
  • Software and Embroidery designs
  • Fabric
  • Foot Controllers, Power Cords, Light Bulbs, and other electrical items including electrically powered sewing and embroidery feet.

Class Cancellation Policy

To reserve a seat, all Pocono Sew & Vac classes must be paid in full upon registration. In the event that a student needs to cancel their reservation for a class, they should notify PS&V at least 7 days in advance (by phone) to be eligible for a full refund. Cancellations made less than 7 days before class will not be issued a refund.

If a class does not have the minimum number of participants 7 days prior to class day, the teacher will cancel class. The customer will be fully refunded within 7 to 10 business days. Any questions call PS&V at 800-442-8227.

Some classes require homework to be done before class, such as cutting/prepping fabrics. If homework is required, it will be posted in the class description. Please read the class description thoroughly before signing up before a class. If homework is not done by the start of class, you will not be able to attend, and a refund will not be issued. If you have any questions regarding class homework, please call the store and we will be happy to help.