Store Policies

Shipping

Orders usually ship out within 1 to 2 business days, however special order items, out of stock items, back ordered items may take longer. Orders are shipped only to the lower 48 United States. Once your order has been shipped, you will receive an email with the tracking number if applicable.

Standard Shipping

Most orders under $20.00 will be charged a flat $5.00 shipping and handling fee. Some exclusions may apply for fabric, sewing furniture, and other large items.

Free Shipping

Free economy shipping is available on most orders over $19.99. Some exclusions may apply for fabric, sewing furniture, and other large items.

Shipping to Non-Billing Address

If your order is shipping to an address other than the billing address on your credit card, we may contact you to verify the order. Your order will not be processed until your payment method has been confirmed. This helps prevent fraudulent use of your credit card.

First time orders shipping to a different shipping address then billing may take additional time to verify.

Estimated shipping transit times map
Estimated shipping transit times map. Shipping times may differ based on products ordered and shipping speed chosen during checkout.

Sales Tax

Sales tax is only collected for orders shipped within Pennsylvania. Customers who purchase items outside of Pennsylvania are responsible for reporting their purchases and tax.

6.0% sales tax is applied to all orders being shipped to a Pennsylvania address.


Product Availability

Due to Manufacturers' policies, some products we display and carry are not available for shipping. Please call us for complete details on availability of shipping of products to your area.

Pocono Sew & Vac prides itself on maintaining a full inventory of the products we sell. However, occasionally an item is temporarily out of stock. In that case, the customer will be notified immediately and the item will automatically be shipped when it arrives.


Return/Refund Policy:

Returns are accepted within 60 days of delivery, based on the following criteria:

  • All returns must be pre-approved - Call 1-800-442-8227 or email shipping@poconosewandvac.com with your request
  • Must be in the original packaging with all original accessories
  • Must be in re-sellable condition
  • Please write Return Merchandise Authorization number (RMA#) on outside of box.

Refunds will be processed within 3 business days of receipt of merchandise or you will receive a call or email.

Shipping is non-refundable, and items purchased originally with free shipping will have standard ground shipping fees deducted from the refund.

Non-Returnable Products

  • Special Orders
  • Software and Embroidery designs

Class Cancellation Policy

To reserve a seat, all Pocono Sew & Vac classes must to be paid in full before the class begins. In the event that a student needs to cancel their reservation for a class, they should notify PS&V at least 7 days in advance to be eligible for a full refund. Cancellations made 2-6 days before class will be issued a store credit.  Cancellations made less than 48 hours in advance will not be eligible for a refund or store credit.