Store Policies

Orders usually ship out within 1 to 2 business days, however special order items, out of stock items, back ordered items may take longer. Orders are shipped only to the lower 48 United States. Once your order has been shipped, you will receive an email with the tracking number if applicable. Smaller parts may be inside your largest package.

Free economy shipping is available on most orders at or over $49.99. Most orders under $49.99 will be charged a flat $7.99 shipping and handling fee.

Some exclusions may apply for fabric, sewing furniture, and other large items.

To upgrade your shipping, please call the store for a quote.

If your order is shipping to an address other than the billing address on your credit card, we may contact you to verify the order. Your order will not be processed until your payment method has been confirmed. This helps prevent fraudulent use of your credit card.

First time orders shipping to a different shipping address than billing may take additional time to verify.

Please have your valid government-issued photo ID ready at the time of delivery. Effective 06/28/22 FedEx will introduce scanning technology that electronically captures the recipient’s first initial, last name, and automatically verifies that age requirements are met for shipments requiring an adult signature at delivery. The software does not record or store any other personal data (e.g., driver's license number, birthdate, home address, etc.).

At this time gift cards can only be used over the phone or in store.

Sales tax is only collected for orders shipped within Pennsylvania. Customers who purchase items outside of Pennsylvania are responsible for reporting their purchases and tax.

6.0% sales tax is applied to all orders being shipped to a Pennsylvania address.

Due to Manufacturers' policies, some products we display and carry are not available for shipping. Please call us for complete details on availability of shipping of products to your area.

Pocono Sew & Vac prides itself on maintaining a full inventory of the products we sell. However, occasionally an item is temporarily out of stock. In that case, the customer will be refunded for the full purchase price of the item. 

Special order items may ship separately from the warehouse within 5-7 business days.

Our Website may contain errors, may have missing information, or may not be up to date. We reserve the right to correct any errors or omissions, and to update information at any time without prior notice. Corrections or updates may occur after you have submitted an order from our Website. In that event, we will attempt to contact you with the correct information before processing your order. If we are unable to contact you with the correct information, then you may return the item according to our return policy.

If an item is listed at an incorrect price or with incorrect information, then at our sole discretion we reserve the right to refuse orders for that item, contact you for instructions, or cancel your order and notify you of the cancellation. We reserve the right to limit quantities, even after you have submitted an order from our Website. We apologize for any inconvenience that this may cause you.

Returns are accepted within 30 days of delivery, based on the following criteria:

  • All returns must be pre-approved - Call 1-800-442-8227 or email [email protected] with your request
  • Must be in the original packaging with all original accessories
  • Must be in re-sellable condition
  • Please write Return Merchandise Authorization number (RMA#) on outside of box.

Refunds will be processed within 3 business days of receipt of merchandise or you will receive a call or email.

Shipping is non-refundable, and items purchased originally with free shipping will have standard ground shipping fees deducted from the refund.

  • Some Special Orders
  • Software and Embroidery designs
  • Fabric
  • Foot Controllers, Power Cords, Light Bulbs, and other electrical items including electrically powered sewing and embroidery feet.

Class Cancellation Policy

To reserve a seat, all Pocono Sew & Vac classes must be paid in full upon registration. In the event that a student needs to cancel their reservation for a class, they should notify PS&V at least 7 days in advance (by phone) to be eligible for a full refund. Cancellations made less than 7 days before class will not be issued a refund.

If a class does not have the minimum number of participants 7 days prior to class day, the teacher will cancel class. The customer will be fully refunded within 7 to 10 business days. Any questions call PS&V at 800-442-8227.

Some classes require homework to be done before class, such as cutting/prepping fabrics. If homework is required, it will be posted in the class description. Please read the class description thoroughly before signing up before a class. If homework is not done by the start of class, you will not be able to attend, and a refund will not be issued. If you have any questions regarding class homework, please call the store and we will be happy to help.