Reviews

Below are some reviews from our wonderful customers. If you would like to add your own review, please email us at [email protected]


October 15th 2024

My wife's sewing machine needed repairs. We weren't sure if it was worthwhile to have the machine repaired or if we needed to buy a new one. We brought it here and a gentleman examined the machine. He said that it was an excellent machine and that the necessary repairs were very reasonable. We were given great advice and never pressured to buy a new one. Very honest company with skilled and honest personnel.

Edward S.

August 26th 2024

I ordered a multi-purpose screwdriver, and the left and right quilting bars for my digital dual feed from a sewing parts online shop that always pops up first on my internet searches. I received the email acknowledging my order, but 7 days went by without further contact. I searched online for the same products again and scrolled a little further on the results until I found Pocono Sew & Vac. I have seen them at Quilt Shows. I was able to cancel my order with the other dealer because it had not been shipped. I ordered from Pocono Sew & Vac. They acknowledged my order on a Wed at 11 am. It was packed by Thur at 11 am and picked up by USPS on Thurs at 4pm. It was delivered to my door Sat at 2pm. I am in the same state which helps after USPS pickup. Pocono Sew & Vac advertises shipment within 1 to 3 days and this is my confirmed experience.

Chris B.

August 22nd 2024

What a wonderful group of people at Pocono Sew and Vac! At nine o'clock in the morning you can arrive with you sewing machine to discuss attic out problems! After careful consideration by Paul and service tech I confess problems were operator(me) error! I was treated kindly, patiently and warmly! I drive over 100 miles to get there and it is worth the trip! Fabric and tools available! Spend your money in a shop where kindness and customer service are always available!

Patricia R.

August 1st 2024

Wonderful store with gorgeous fabrics and friendly service.

Cynthia S.

July 6th 2024

Just had both my machines in for the yearly service. Love this place! They take time with you, help with any questions and have gorgeous fabric!!

Linda R.

June 18th 2024

I traveled 45 minutes there today to find a sewing machine for our bridal shoppe where we do alteration. The young lady who helped me was so knowledgeable and explained everything about each machine! I walked away with a brand new Juki! So excited to do my 2 hour class there as well learning about the entire machine! Great service! A+++

Kelsey K.

June 2nd 2024

Amazing service, selection, and training. Can't wait to go back! One of a kind shop in a quaint town.

Happy C.

May 18th 2024

By far the nicest and most well stocked sewing shop I’ve ever been in. I traveled from NY to purchase a pre-owned machine and everyone I dealt with was super nice and extremely knowledgeable. Paul gave me an incredible deal on the exact long arm machine that I had been looking for. Awesome fabric selections too! My only complaint is that I live two hours away and can’t shop there in person on a regular basis!

Susan G.

May 6th 2024

Wonderful, friendly, super knowledgeable staff! I brought my sewing machine in and they resolved my issue right away! I also learned a lot! I’m so happy and thankful.

Cally W.

May 2nd 2024

Wonderful to shop and deal with. Recommend to every and anyone. Helpful, polite, and good deals.

Constance A.

March 1st 2024

My go to for repair and service and purchase of all sewing/embroidery machines despite being 1.5hrs drive. Ten stars all around for sales/service/selection and value. Fantastic customer service, very friendly and helpful and trustworthy!!! I also have taken classes. Good selection of fabric and notions also. NO they didn't pay me to say this, I have been going to them for 10 years. Love the staff!!!

Dusty G.

Febuary 12th 2024

Great for sewing products. Went to 3 places to get belt for vacuum, could not find. Sew an Vac told me instantly they had. Only problem, have to pay for parking and had problems finding an open spot. a new location I think would boost business. overall great place nice size store

Robert B.

Febuary 11th 2024

Paul treated me with the utmost fairness and good deals. I am a dedicated customer. You can’t go wrong at Pocono Sew n Vac.

Beverly G.

January 30th 2024

The absolute BEST selection of sewing machines, accessories and quilting fabric in the Poconos. I trust them to help me problem solve when my machine acts up and they always come through. The sales team are genuine and kind, management has always been extremely supportive and the repair team provides excellent service for my machines. Highly recommend them for ANY sewing needs. They’re awesome. Just go in there and you will see how awesome it is.

Morgan K.

January 27th 2024

Take a class. Walked in with zero sewing skills and a second-hand sewing machine I could barely thread, and seven hours later, walked out with the confidence to practice using my machine AND a sweet tote bag. Highly recommend the beginner's sewing class with Penny! She was a saint of an instructor.

Jennifer R.

January 20th 2024

I live on the other side of the country but love ordering online with Pocono. Great sales, quick shipping, never a problem!

Shelly S.

January 14th 2024

I have been using them for the last 30 years. I us d them for my first home to put in a central vac system. My second home 2 vacuum cleaners. I still have my SABO vacuum for the last 20 years. They send me bags and parts to my home in South Carolina. LOVE them!!!

JJ

January 8th 2024

Very help and knowledgeable staff. This will be my go-to place for sewing and vacuum repairs.

Eric T.

December 30th 2023

This store should be standard for all retail. Large variety of inventory, good prices, and extremely knowledgeable staff.

David C.

October 6th 2023

Brought my machine in to be serviced and they were quick and efficient with it. They were upfront about the prices and the wait times and I'm extremely happy with how smoothly my machine runs now. I asked a lot of questions about the various sewing machines that they sell and was impressed with the staff's knowledge as well as the selection. And of course, they sell fabrics, patterns and findings. Overall an excellent experience. I will definitely be back.

Jessica D.

October 5th 2023

Great store and great people. I wish we lived closer to be able to shop and attend the classes that are offered. Paul and staff are extremely knowledgeable. They have some of the best pricing/deals. On top of that, they are located in a great area with plenty of restaurants and shops. We purchased a HandiQuiilter Amara that has been an great machine. The Pro Stitcher is an amazing accessory that does the work for you once it’s set up … real back saver. We are very happy with our purchase, highly recommended.

Sigmund T.

October 3rd 2023

I've had a machine serviced there, bought lots of fabric from them, and recently acquired a longarm machine. Fred has been amazing throughout the purchase of the longarm, and I can't thank him enough for all of the help he's given me from the decision to buy to the delivery of the machine! Very very happy with Pocono Sew and Vac!

Cynthia K.

August 3rd 2023

I placed an order for a missing pressor foot yesterday. In the meantime I found my missing part. I called POCONO Sew and Vac and they were so polite and helpful. They gladly refunded my purchase. It is so nice doing business with such pleasant people. Thank you very much.

Diane B.

June 9th 2023

My first time shopping with Sew and Vac. Gentleman who answered phone was very knowledgeable and helpful. Great place

Beverly B.

June 4th 2023

Thank you!! It is very rare to walk into a business for the first time and feel at home. A wonderful experience buying a sewing machine. Knowledgeable and friendly staff looking to get you what you need to succeed with your new equipment.

Anne K.

May 21st 2023

Lots of sewing machines, vacuums, material to sew. Great store, stop in.

Sandie L.

May 4th 2023

Nice options for machines and accessories. Pretty fabrics. Friendly staff.

Angela R.

May 3rd 2023

I just can’t say enough about the team at PS&V. The service they provide, the individual attention to each question I had, their knowledge and support surpass anything I’ve ever encountered anywhere!

I purchased an Elna sewing machine through PS&V at a quilt show some years ago. I then decided to purchase the Little Foot Long arm with the Simply Sixteen. Eventually, I realized this was too small for my needs so I traded up to the Amara 20” and the Studio 3 frame. Each time I had any questions, I always received prompt, courteous answers. I live in Massachusetts which meant I had to travel all the way to Pennsylvania to purchase the Simply Sixteen and also drive all the way to Binghamton New York to their show to purchase the Amara. There are dealers a lot closer to me but when you find great service, you don’t mind going the distance. Thank you Paul and all the team at Pocono Sew & Vac for always making me feel like I was your only customer!

Robin O.

April 2nd 2023

Always treated fairly here. Very knowledgeable personnel and chance to try machines out before u buy! Reputable dealer and repair.

April P.

November 5th 2022

I’m not a quilter, but I enjoy sewing apparel projects and Pocono Sew & Vac had the accessory foot I needed and was able to confirm that it would fit. I was impressed by their extensive selection of sewing machines and sergers and would definitely consider them when it comes time to replace my current machine.

Lauren S.

October 24th 2022

Accompanied my son who bought a Brother 10 needle embroidery machine! Shout out to Paul and the rest of the knowledgeable staff for always smiling and making it a wheelchair friendly experience for my son.

Elizabeth D.

September 9th 2022

I needed to change the delivery address for my order. I emailed the shop and the emailed me back quite promptly. Great customer service. I will order from the again. Thank you so very much!

Christine B.

September 8th 2022

I live in Maryland, and found this store online. They are simply the best. During the pandemic, when everybody was looking for sewing machine parts, the staff here were exceptionally helpful. I could call to check the inventory before I ordered, and the person answering the phone would walk to the floor and get the item to confirm they had it in stock (during the beginning of supply chain issues when everyone was sewing). Then when walking foot I purchased here stopped working -- a design issue-- I wrote a negative review for the part. Well, Fred contacted me and said he fixed several of these, and wouldn't I send it to him to fix. I sent it off, and he fixed it to better than before. I am such a happy sewist with the fixed part! Definitely the staff goes many steps above and beyond customer service. They could teach customer service.

Kath Y.

July 21st 2022

This is one of the best sewing stores I have ever been to. The staff is knowledgeable and helpful. They have a huge selection of machines, accessories, furniture, fabric threads and more. The staff listens to what you need, and have the patience to help,you make an educated decision.

Pat R.

July 6th 2022

Thank you thank you thank you to Lauren H at Pocono Sew & Vac for going above and beyond the call of duty. Lauren helped me find some detailed technical information about the Janome Artistic Designer software so I could download, activate and use it quickly. So glad to find such a helpful local sew & vac dealer. I would highly recommend them! Five stars again!

Lise N.

May 24th 2022

Absolutely the best customer service. If you're looking for an honest business that always stands by what they say and what they sell, look no further than Pocono Sew & Vac. Paul is amazing! I've bought two long arms and a sewing/embroidery machine (Janome S9) from them. Well worth driving over two hours each way to do business with them!

Tammy C.

October 13th 2021

I purchased a Janome 15000 and had a date confirmed with Marilyn then the Covid 19 came and the class was postponed several times which led to a cancellation. I called a few days ago to see if any new classes. I spoke to Paul and he told me a rep from Janome was coming to PS&V. He would call me with the particulars . I figured he won't call me back. Well he did and the class was excellent. He was so supportive on the phone. All the staff there is very well trained and attentive. I will definitely attend other classes. Thank you Paul for helping me out.

Beverly G.

November 25th 2020

Thank you so much for your wonderful store. I had a fantastic experience yesterday at Pocono Sew and Vac. Lauren was extremely knowledgeable and pleasant and listened to what I was looking for in a sewing machine. This was the first machine I have purchased in over 45 years and wow it was such fun! There was no pressure, just a wonderful and pleasant experience. Several family members have bought machines at your store and I am so glad I listened to them to come to you. I will be back and will tell all my friends to also visit your store. Fantastic selection and price.

Please let me know when in-person classes resume for new machine owners as I will likely want to come in for a tutorial.

Julie L.

October 29th 2020

This was my first time using Pocono Sew & Vac. The item I needed for my sewing machine was out of stock online and the staff took the extra step of searching for it in the warehouse. I am so impressed by the employees at Pocono Sew & Vac. They are courteous on the phone, amazingly responsive, and prompt! I will definitely purchase from them for my sewing needs in the future. Amazing customer service!

Alicea J.

September 26th 2020

I have never received the level of customer service and integrity at any shop of any kind in my 50+ years. I purchased a replacement part for my sewing machine and the 1st item did not match the description and did not fit my machine. The staff/owners followed up with me by phone and email and were eager to solve the problem - which they did at their expense. The staff were very kind when I called, immediately explained how they would handle it and followed through on every step. I'm thrilled that today I received the replacement and it fits perfectly. Mistakes happen. How they are handled is what sets us apart. I cannot recommend them strongly enough.

Renelle R.

June 5th 2020

Every part of this transaction was delightful. There was plenty of accurate information to help me make the best choice for my needs, and from all the way on the other side of the country I got a better deal than I could get here in Seattle. My new Janome arrived quickly and in perfect condition. I was sewing within an hour of receiving it. Until a few weeks ago, I had never heard of Janome, let alone Pocono Sew and Vac. I truly appreciate the help in deciding on a machine. I know you all want to make a sale, but I didn’t feel pressured at all—just informed. Thank you!

M Webber

May 3rd 2020

Wow...this place is FABULOUS! I was considering two different sewing machine models. They were out out-of-stock in many places, so I got online and called various places. This store not only had both models, but Marilyn was so VERY helpful. She spent time explaining the differences and making a recommendation. (After checking other reviews about the models——she was ABSOLUTELY spot-on.) I decided to purchase from them—-and she explained that shipping MIGHT take a little time because so many people were purchasing machines during the pandemic—-and shipping was a little backed up. Well, I got my machine in a day and a half!!!!!! Love the new machine (a Janome)! What an amazing buying experience!!!!!!!

Wendy F.

April 29th 2020

2 and half years ago I walked into Pocono Sew and Vac and told Kathy I was looking for a new sewing machine. I walked out with an Elna Excellence 680 and it was one of the best purchases of my life. I LOVE that machine! Everyone in the store has been nothing but helpful and it’s a pleasure shopping there. It’s a great store With great people.

Robin T.

April 29th 2020

All of the staff are very knowledgeable, kind and encouraging. They can help you with vacuums, sewing, quilting, embroidery, etc. I love this store. Can’t wait until virus thing is over and I can visit the store again.

Belinda H.

April 24th 2020

They are super nice and went above and beyond to make sure I got my machine even during these busy times. My friend and I both bought a machine and I highly recommend them. I bought a Janome 4300 and I absolutely love it!!

Laura D.

April 22nd 2020

Pocono Sew & Vac is the absolute best place for sewing machines and supplies! The staff is friendly and knowledgeable. They all go above and beyond with their service. I highly recommend!

Julia B.

April 9th 2020

I have purchased all of my machines thru Pocono sew & vac since 1996. I travel from out of state to take there classes and purchase their machines including a Vacuum cleaner. They have been the best support team, there isn't any others like them. I have purchase 6 of my machines thru them. I don't trust any other store that are in that line of business. I just purchased a new surger at a great price. I purchase my machine by phone and Bob was very helpful and patient with me answering all my questions and helping me choose the right surger for me.They are the best in the Tri-State area. From the bottom of my heart I wish to say THANK YOU POCONO SEW AND VAC, GREAT DOING BUSINESS WITH YOU. LIKE ALWAYS!!!!!! God Bless and stay healthy.

Maria M.

April 8th 2020

Thank you so much to Fred and Pocono Sew & Vac for helping the GP SEWING CIRCLE to get sewing supplies for our mask making donations Your help and generosity is so greatly appreciated! Thank you from the bottom of our hearts! 990 masks in 10 days!

Cheryl B.

March 30th 2020

I called and ordered a part for my machine and not only was it over $100 cheaper than the only other place I found it but shipping was SUPER FAST AND FREE! I will definitely use them again!

Amy S.

March 29th 2020

I’m so lucky to have such an awesome sewing store so close to home. I’ve bought both a new and used machine, plus countless yards of fabric at Pocono Sew & Vac. Employees are friendly and very approachable, even when the store is busy. The techs are top notch. I have several older machines that I’ve had serviced here and I’ve always gotten the best service. I wouldn’t trust my machines to anyone else.

Sue S.

March 29th 2020

PS&V has helped me in so many ways. When I am in trouble with my embroidery machine I can call or stop in and they always solve my problem. Their level of expertise is the highest. I have purchased many machines there. Cannot thank them enough.

Linda G.

March 28th 2020

What an amazing shop. And the selection they carry is out of this world ! AWSOME staff as well!

Christine H.

March 28th 2020

They are so helpful. I enjoy their classes. Whenever buying a machine they go over everything. And I love their huge fabric selection.

Deborah S.

March 28th 2020

PS&V - I cannot say enough positive things about them. First, their prices are the best, second, they are trustworthy, third, their teachers are beyond great, fourth, their staff is very friendly and knowledgeable, fifth, they help you in every possible way, sixth, their fabrics are well-selected and seventh, they have been amazing through this pandemic. They help their customers and the community. I can’t thank this group enough.

Donna P.

March 28th 2020

Very helpful. Definitely suggest if you are in doubt in which machine you need/want. Staff goes out of their way to assist you. It’s worth the hour travel for me.

Susan B.